Представляем вашему вниманию подборку отчетов об исследованиях, опубликованных ведущими независимыми аналитическими компаниями, включая Microsoft. Исследования касаются программного обеспечения: программных продуктов, их поставщиков и т.д.

2009

Gartner

• Аналитики: Без денег на CRM не догнать конкурентов
• Microsoft Dynamics CRM Positioned as a Leader in Customer Service Contact Centers 2009 Magic Quadrant

2008

Forrester

• Microsoft Office SharePoint Server (MOSS) 2007 Adoption In A Word: Pervasive
• The Forrester Wave^TM: Midmarket CRM Suites, Q3 2008 by Pete Marston
• Microsoft Dynamics Gets Renewed Focus
• The Forrester Wave^TM: Enterprise CRM Suites, Q3 2008 by William Band
• The Forrester Wave^TM: Sales Force Management, Q4 2008 by Pete Marston
• The Forrester Wave^TM: Customer Service Software Solutions, Q4 2008 by Natalie L. Petouhoff, Ph.D.

Gartner

• Magic Quadrant for Horizontal Portal Products
• Magic Quadrant for Enterprise Content Management
• Magic Quadrant for Sales Force Automation
• Magic Quadrant for CRM Customer Service Contact Centers, 2008

AMR Research

• Convergence 2008: Microsoft Is Serious About Business Applications
• Awakening a Sleeping Giant: Inside Microsoft Business Solutions' ERP Strategy

IBRS

• The buzz about BizTalk: from toy to deploy?